Terms and Conditions
These Terms and Conditions ("Terms") govern your use of the website at priyahealth.ai and the services offered by Leela Care LLC, doing business as Priya Health ("Priya Health," "we," "us"). By using our website or services, or by opting in to receive text messages from us, you agree to these Terms.
1. Our services
Priya Health provides care-coordination tools that help patients and the family members and caregivers they choose stay informed about care: for example, summaries of documents from healthcare providers, appointment and task reminders, and help coordinating who in the family can help with what. Priya Health does not provide medical advice, diagnosis, or treatment. Always follow the instructions of your healthcare providers. In an emergency, call 911.
Some features use an automated assistant called Priya. Priya is an AI, not a nurse, doctor or other healthcare professional. It answers questions only from care updates our care team has reviewed, and it passes anything it can't answer to a person on our care team.
2. SMS / text messaging terms
Program name: Priya Health.
Who receives texts: Family members and caregivers who have been invited into a patient's care circle and have agreed to receive texts.
What you'll receive: Care-coordination texts about the patient you're helping, such as summaries of documents from their healthcare providers that our care team has reviewed, requests to confirm medication changes, appointment reminders, requests to help with scheduling or tasks (for example, "Can anyone take her to her follow-up?"), messages passed on from other members of the care circle, and answers to questions you text us. We do not send marketing messages through this program.
How you opt in: The patient's circle manager adds you in the Priya Health app and confirms that you agreed to receive texts. We then send you one invitation text. You are enrolled only if you reply YES; if you don't, you won't receive care updates. Consent to receive texts is not a condition of any purchase.
Texting Priya: You can reply with questions. Priya, our automated assistant, answers from the patient's reviewed care updates that your role in the circle allows you to see, and sends anything else to our human care team. Priya does not give medical advice. Do not use text messages for emergencies; call 911.
Message frequency: Message frequency varies with the patient's care, usually a few messages a week, and more when care is changing or when you text us.
Cost: Message and data rates may apply.
Opt out: Reply STOP to any message to cancel. You will receive one final message confirming you've been unsubscribed. To rejoin, reply START or YES.
Help: Reply HELP for help, or email hello@priyahealth.ai.
Carriers: Mobile carriers are not liable for delayed or undelivered messages.
Privacy: See our Privacy Policy. We do not sell or share your mobile number or text-messaging consent with third parties for their marketing purposes.
3. Your account and responsibilities
You agree to provide accurate information, keep your login details secure, and only add people to a care circle who the patient (or their authorized representative) has agreed may receive information about their care, and who have told you they agree to receive texts from Priya Health. Messages you send to Priya may be shared with other members of the care circle when you ask us to pass them on.
4. Acceptable use
You agree not to misuse the services, including by attempting to access information you are not authorized to see, interfering with the services, or using them for any unlawful purpose.
5. Information accuracy
Our services may use automated tools to organize information from documents and calls. Summaries may contain errors and are not a substitute for the original records or for your providers' instructions. Please review source documents and confirm important details, such as medication changes, directly with your care team.
6. Disclaimers and limitation of liability
The services are provided "as is" and "as available." To the fullest extent permitted by law, Priya Health disclaims all warranties, express or implied, and will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the services.
7. Changes
We may update these Terms from time to time. If we make material changes, we will update the effective date above and, where appropriate, notify you.
8. Governing law
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules.
9. Contact
Leela Care LLC (d/b/a Priya Health)
460 NE 28th Street, #3308
Miami, FL 33137
hello@priyahealth.ai